πŸ“¦ Shipping & Delivery

How long will it take to receive my order?

We offer worldwide FREE shipping! Most orders arrive within 7–10 business days after they have been processed.

How can I track my order?

We will send a tracking number to your email 3 days after you place your order. This short delay allows us time to securely transport your items from our main warehouse to our international shipping partners.

Do you ship to my country?

Yes! Ainuso provides worldwide FREE shipping to ensure our luxury sneakers and jackets reach customers across the globe.

πŸ”„ Returns & Refunds

What is your return policy?

Returns are valid for one week (7 days) after your item has been delivered. Please inspect your items as soon as they arrive to ensure they meet your expectations.

Do I need to mail the item back for a refund?

No, there is no need to return the goods to us. We understand that international shipping can be a hassle, so we have simplified the process for you.

What happens if my item has a problem?

If your item is damaged or has a quality issue, please contact us. Instead of a full return, we will provide a 50% refund of the purchase price immediately. This allows you to keep the item while receiving fair compensation for any issues.

πŸ“§ Contact & Support

How can I contact customer support?

You can reach our dedicated support team anytime at support@ainuso.com.

When is your support team available?

We are here for you 24/7. Whether you have a question about sizing or need help with a refund, our email support is always open to assist you.

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